cxbet FAQ — Answers to the most frequently asked questions

No. Each person may hold only one cxbet account. If multiple accounts are detected, all of them will be closed and balances may be forfeited. Please register with your own details under a single account.

KYC is not required for small amounts, but identity verification is needed before large withdrawals. Upload a photo of your National ID or passport — verification is completed within 1–3 business days.

Yes, that is possible. Contact customer support and complete the identity verification process. Once verified, your mobile number or email will be updated. This may take a little time for security reasons.

Yes. You can request responsible betting self-exclusion or permanent account closure at any time. Contact customer support to proceed. Make sure to withdraw any remaining balance before closing your account.

Log in and go to the "Deposit" section. You can deposit via mobile banking, bank transfer, or e-wallet. Once the payment is confirmed, your balance is typically updated within a few minutes.

Minimum deposit and withdrawal amounts may vary depending on the payment method. For the latest details, check the payment section in your account or contact customer support.

Withdrawal requests are typically processed within 12–24 hours. If your KYC verification is not complete, it may take longer. Mobile banking withdrawals are usually the fastest.

Contact customer support with your payment transaction reference or a screenshot. The amount is usually credited within 15–30 minutes. If not, the support team will resolve it quickly.

In most cases, yes — for security reasons, withdrawals are made through the same method used for the deposit. However, alternative methods may be available in certain situations.

Your welcome bonus is credited automatically when you make your first deposit after registration. The bonus amount and specific terms can be found on the offers page. Please read the rollover requirements before using your bonus.

Rollover means you need to wager your bonus amount a set number of times before you can withdraw. For example, a 10x rollover on a BDT 100 bonus requires BDT 1,000 in total bets. Terms may vary from one bonus to another.

Yes. cxbet VIP members enjoy higher cashback, faster withdrawals, exclusive bonus offers, and dedicated account manager support. Your VIP tier increases as you bet more.

Yes. With the cxbet referral program, both you and your friend can earn a bonus when they sign up through your invite. Check the promo page or contact customer support for referral terms and bonus details.

cxbet offers betting on 30+ sports including cricket, football, tennis, badminton, volleyball, and basketball. Live Casino, slots, Virtual Sports, and e-sports are also available.

Live betting lets you place bets in real time while a match is in progress, with odds that shift as the game unfolds. On cxbet, live scores, statistics, and in-play betting are all available on the same page.

Once a bet is confirmed, it generally cannot be changed or cancelled — so double-check all details before placing it. In some cases, a "Cash Out" option may be available, allowing you to take a portion of your winnings early.

If a match or event is cancelled, the bet amount is generally refunded (Void/Refund). Rules may vary in certain cases. For more details, Terms and Conditions View.

Minimum and maximum bet limits vary by sport and market. You can see the applicable limits on the bet slip before placing your bet. VIP members may have higher limits.

Yes. cxbet is internationally licensed and uses 256-bit SSL encryption. All payments and personal data are fully protected. We operate under internationally recognized Fair Play standards.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use it to set a new password. The whole process takes about 2–3 minutes.

Go to Account Settings > Security and enable 2FA. Each time you log in, a one-time OTP will be sent to your mobile or email. This is the strongest protection available for your account.

No. cxbet never sells or shares your personal information with third parties. Your data is used solely for legal compliance and account management. Details Privacy Policy View.

Change your password immediately and log out of all sessions. Then contact customer support. Our security team will investigate promptly and take the necessary action.